Official API · Inbox · FAQ bot · Campaigns
WhatsApp Business API for India — answers, leads, and bills on your shop number
Shared inbox, FAQ auto-reply, and human handoff. Meta message fees at cost. Use it alone, or add it to any Basil vertical.
Account is free. WhatsApp API sending starts when you pick a pack — no trial on the plans.
Team inbox
+91 98xxx · Priya
- Do you have 185/65 R15 in stock today?
- Yes — 4 sets on the floor. Shall I send the estimate on this chat?
9:14
Lead
Tyre size captured
Handoff
Assigned to Riya
What a shared phone gets wrong
If the shop lives on one person’s WhatsApp, you do not have a business line.
The same 20 questions
Hours, stock, address, price — staff type them on a shared phone after closing.
Leads die in chat
Ads and Instagram dump into WhatsApp. Nobody owns the thread. No list.
Personal number as the shop
Staff leave. The chat history leaves with them. Customers keep the old number.
No ticks, no API
wa.me links send. They do not give a shared inbox, delivered/read ticks, or a bot.
Live in days, not a six-month bot project
Three steps from this page to a shared inbox on your number.
- 1
Create your account
Sign up from this page. You land in the WhatsApp workspace — billing is optional.
- 2
Pick a pack and connect
Connect, Auto, or Growth. Paste Cloud API keys, or ask Basil to help for a one-time fee.
- 3
Inbox + FAQ on day one
Team shares one inbox. Auto replies from your answers. A person takes over when needed.
Crystal-clear features — one conversation engine
Same inbox whether you only want WhatsApp or you already run Basil billing.
Official WhatsApp API
Your business number on Meta Cloud API — not a grey-market sender. Delivered and read ticks in the inbox.
Shared team inbox
Unlimited logins for the store. Assign chats. History stays when a teammate leaves.
FAQ auto-reply
Keyword answers you write, plus AI only when those miss (Growth). Grounded on your shop — not a random chatbot.
Human handoff
Customer types for a person. Same thread. Bot steps back. No “start over with this number”.
Lead capture
Every new chat can become a lead with phone and last message — ready for a callback.
Bills and status from chat
On a Basil shop, clinic, workshop, pharmacy, salon, or kitchen: send the bill or update without leaving the inbox (Auto+).
Opt-in broadcasts
Approved templates to customers who said yes. Segments from CRM when you run Basil (Growth).
Click-to-WhatsApp ads
Ad clicks land in the same inbox with attribution — not a second tool (Growth).
Conversation flows
Step-by-step paths for hours, menus, and “talk to a person” — Growth pack.
Packs, pricing & what you get
One price per pack. Meta fees extra, at cost. GST extra. No free trial. Bills, jobs, appointments, and orders from chat need a Basil store on Auto or above.
Connect
Official API and shared inbox on your shop number.
₹799 /month
Unlimited team logins
Choose ConnectAuto
FAQ bot plus Basil billing tools in chat — the pack most stores pick.
₹1,499 /month
Unlimited team logins
Choose AutoGrowth
Your complete AI WhatsApp employee — Gemini FAQ, campaigns, flows, and ads leads.
₹2,499 /month
Unlimited team logins
Choose GrowthWhat you get in each pack
| Feature | Connect | Auto | Growth |
|---|---|---|---|
| Official API + webhook | |||
| Shared inbox, unlimited logins | |||
| Welcome / away messages | |||
| Lead list from chats | |||
| FAQ knowledge base + auto-reply | — | ||
| Human handoff | — | ||
| Bills / jobs / appointments from chat* | — | ||
| Customer history from Basil CRM in inbox | — | ||
| Delivery & reply analytics | — | ||
| Gemini FAQ assist when FAQs miss (~₹0.30) | — | — | |
| Approved templates + opt-in broadcasts | — | — | |
| Campaigns from CRM / service segments | — | — | |
| Step-by-step conversation flows | — | — | |
| Click-to-WhatsApp ads leads | — | — | |
| AI reply drafts | — | — |
* Bills, jobs, appointments, and orders from chat need a Basil store on Auto or above.
Meta fees (pass-through)
Marketing templates ~₹0.86–1.10. Utility/auth ~₹0.12–0.15. Customer-care replies in the 24-hour window: ₹0 from Meta.
Number setup
Self-serve keys: included. Optional Basil help with Meta Business + number: ₹2,499 once.
Already on Basil?
Open WhatsApp → Plans in your workspace — same packs and price.
Two doors, one inbox
Basil WhatsApp only
FAQ, leads, and team inbox. No GST billing required. Upgrade into Retail, Clinic, Workshop, and the rest when you want them.
Add-on on a Basil store
Same API. CRM in the thread. Send bills, jobs, appointments, or order status from chat on Auto and above.
WhatsApp — frequently asked questions
Official API, packs, Meta fees, inbox, and how this sits next to Basil billing.
Yes. Basil WhatsApp is its own product: official WhatsApp API, shared inbox, FAQ auto-reply, leads, and campaigns. You can use it on its own, or as a paid add-on on a Basil shop, clinic, workshop, pharmacy, salon, or restaurant.
No. Sign up from this page and open the WhatsApp workspace. If you later want bills, stock, or job cards, add the matching Basil vertical — WhatsApp stays on the same login.
Yes. Connect uses Meta’s Cloud API on your business number. Sharing via wa.me is only a fallback when you have not subscribed. Inbox ticks (delivered / read) need the official API.
Connect: API + shared inbox + welcome/away + lead list. Auto: FAQ knowledge base, auto-reply, human handoff, and (on Basil shops) bills and status from chat. Growth: templates, opt-in broadcasts, Click-to-WhatsApp ads leads, AI drafts, and conversation flows.
No. Pack price is Basil’s platform fee. Meta charges per template outside the customer-care window. Utility and auth templates are cheaper; marketing templates cost more. Basil does not mark Meta fees up.
No. Billing starts when you activate a pack. Creating a Basil account is free; WhatsApp sending on the official API needs a paid pack.
Unlimited logins on every pack for your store — same Basil account, no per-person fee. (Internal safety cap is 100 teammates per store.)
Yes on Auto and above. The customer stays in the same thread. Your team sees history, assigns the chat, and continues without asking them to message again.
On a Basil shop, clinic, workshop, pharmacy, salon, or restaurant with Auto or above — yes. Standalone WhatsApp captures leads and FAQs; bill/job/appointment actions appear when that vertical is on the same store.
Self-serve: paste your Cloud API keys in Settings after you subscribe. Optional Basil setup help is ₹2,499 once if you want us to walk Meta Business + number connect with you.
Compare packs, not slogans. Basil WhatsApp starts at ₹799/month — same whether you use it alone or as a Basil add-on. Meta fees are pass-through. If you also need GST billing or a job card, those are separate Basil products — not a second WhatsApp vendor.
No. We connect a WhatsApp Business API number you control. Personal WhatsApp on your phone stays separate.
Prefer a walkthrough? Book a demo.
Put the shop on a real WhatsApp line
Official API, shared inbox, FAQ that you control. Meta charges stay at Meta’s rate.
Already on Basil? Open WhatsApp