Restaurant POS and billing in India: QR menus, KOT, and GST

Restaurant software fails in two places: slow order capture during rush and messy settlement when discounts, voids, and split bills appear. A strong POS minimizes taps per cover and keeps the kitchen on a single source of truth.

India adds GST nuance—service formats differ across QSR, dine-in, delivery, and cloud kitchens. Your POS should map menu items to the right tax treatment without managers editing JSON at midnight.

QR ordering reduces wrong orders and lets guests pace add-ons; it should still hand off cleanly to staff when the network drops.

KOT / kitchen display is not a fancy TV—it is a workload balancer: course firing, prep stations, and 86’d items should propagate instantly so the front never promises what the kitchen cannot produce.

Ask for multi-outlet reporting on day one if you are a group brand. Ask how refunds and cancellations hit GST lines. Ask how offline works for rooftop or banquet sites.

[Basil for Restaurants](/restaurant) is built for that operator reality—see pricing on the landing page, then [start a restaurant workspace](/start/restaurant) when you want hands-on time.